Over time, your browser accumulates information in memory (cache) which can accumulate and conflict with some web applications. Clearing a web browser’s cache can such problems.


With Chrome:

  1. At the top right, click on the three horizontal linesMore 
  2. Click on " More tools " then " Clear browsing data ".
  3. To delete everything, select " All data " (see screenshot below).
  4. Check the boxes for " Cookies and site data " and " Cached images and files ".
  5. Click on " Clear data ".

With Microsoft Edge:

  1. At the top right, click on the three vertical lines.

  1. Click on " History " then " Clear browsing data ".
  2. To delete everything, select " Anytime " (see screenshot below). 
  3. Check the boxes next to " Cookies and saved website data " and " Cached data and files ".
  4. Click " Clear ".

With Safari (MAC):

Note: The fastest way to clear your cache is to use the following shortcut: [cmd] + [alt] + [e].

  1. Select the first item "Safari" in the main menu then in the "Preferences ..." drop-down menu
  2. A popup window opens. Click on the "Advanced" tab.

  3. Check the option "Show the Develop menu in the menu bar" at the bottom. Now you should see a new menu item in the main menu named "Development".

  4. If you click on this "Develop" menu, you can select "Clear caches" from the submenu.

  5. Reload the site.

With Safari iOS (mobile):

  1. On your iPhone, or iPad, open Settings.
  2. Select Safari.
  3. Tap on the option Clear history, site data.
  4. Confirm on Clear.

With Firefox:

  1. On your computer or device, open Firefox.
  2. At the top right, click on the three horizontal lines.
  3. Click on " Options " then " Privacy and security ".
  4. In the Cookies and site data section click on Clear data .
  5. Check the boxes next to " Cookies and site data " and " Cached web content ".
  6. Click on " Delete ".

With Internet Explorer:

  1. For * Internet Explorer, just go through the menu by clicking on " Tools "  then " Internet Options " .
  2. In the " General " tab , click on the " Delete ... " button Browsing history section ) and check at least the " Internet files and temporary website files " box .

* Please note that we do not recommend the Internet Explorer browser as it is no longer supported by Microsoft.