Since our last update, we have made some changes and additions regarding communications on the platform.
It is now possible to create service calls in Bloc Solutions.
This section is approved by the Tribunal administratif du logement as being legal within the meaning of the law.
How does it work?
- Click on the Communications tab in the left column
- Click the Create a new ticket button
You will now have several options available to you.
You can choose to communicate only with your team or with your tenants as well as choose the unit or contact in question.
It is also possible to determine the level of priority of the ticket.
Before sending the service call, you can configure it in the settings (authorizations, date of sending and due date) in addition to notifications.
Finally, before sending you service call, you can preview it at any time to make sure there are no errors.
When you're all set, click on Done and the ticket will be sent to your tenants.
Video tutorial (french)
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