How to change your subscription type from Prepaid to Monthly
Created by: Andréanne Boivin
Modified on: Wed, 10 Feb, 2021 at 1:20 PM
When a user generates his first electronic lease, he will have to add his method of payment and thus choose his plan between prepaid ($ 10 per lease + $ 5 per renewal notice) or monthly ($ 1 per month / active lease).
It sometimes happens that some people choose the prepaid plan and then decide to change their plan to the monthly one.
Steps to follow
In order to change of plan there are a few steps you must follow:
Head to your business preferences (building icon top right)
Click on the Subscription tab and then on Change subscription (see screenshots)
Click on Monthly and then on Choose this subscription.
Here is your subscription is now monthly. If you wish to switch back to the prepaid plan you will need to contact our support team.
Good to know
If you have already paid for a prepaid lease and want to change your monthly plan, you will only be credited for the unused months of activity on the lease.
You have an active lease for 3 months and you want to opt for the monthly plan. You will therefore be credited $ 7 to your account which will be deducted from future invoices.
You have more questions? Continue browsing this FAQ , or click on the little green bubble just here at the bottom right!