How can we help you today?

How can we help you today?

Problem solving

Things you need to know about the platform
First of all, if you're stuck on a particular step or for a better comprehension of our platform, we suggest you check out our online tutorials. Al...
Thu, 25 Jun, 2020 at 1:36 PM
My lease will not generate! What can i do?
When you are at the point of generating your lease, it might occur that the process will not go through. There are two things that could prevent the lea...
Wed, 24 Jun, 2020 at 3:21 PM
My tenant did not receive the invitation sent by email
When your lease is generated, tenants / endorsers linked to it receive an invitation to sign it on their email.  You can follow the progress of this pro...
Fri, 19 Feb, 2021 at 3:21 PM
How to clear the Web browser cache
Over time, your browser accumulates information in memory (cache) which can accumulate and conflict with some web applications. Clearing a web browser’s ca...
Wed, 2 Dec, 2020 at 4:22 PM
I am an editor / observer and I am not receiving my invitation email
In the event that you still haven't received your invitation email, here are the steps to follow to activate your account and access the Bloc Solutions...
Thu, 18 Mar, 2021 at 11:07 AM
My editor / observer does not receive their invitation email
When you invite a member of your management team to become an editor or observer and reports to you they didn't receive their invitation, there are a f...
Thu, 18 Mar, 2021 at 9:19 AM
Why was my payment declined?
Résultats de traducIt can happen that the payment you are trying to make is refused for several reasons. It can happen that the payment yo...
Sat, 17 Apr, 2021 at 4:01 PM
Add a custom address
When a user enters a new address manually in our platform, Google Maps will suggest the closest address. In the event that the address in question is no...
Sat, 17 Apr, 2021 at 5:36 PM
My downloaded lease is unreadable / is not in a readable format
Are you browsing Microsoft Edge or Internet Explorer and when you download the lease, it is unreadable and in .txt format?  Here are some options to help y...
Wed, 17 Mar, 2021 at 3:46 PM
Address not found among the suggested Google addresses
When you add an address to create a building, a unit or an address linked to a contact, the address you enter may not be among the choices offered by the li...
Wed, 17 Mar, 2021 at 11:12 AM